£25.00

Distinctive and stylish green glass vase with zig zag design

Item will be shipped in 1-3 business days
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Distinctive and stylish green glass vase with zig zag design.

This oval shaped vase is perfect for either fresh flowers or artificial flowers.

Colour : Dark green/ Pale green

Dimensions: Height 28cm/ Width 13cm x 10cm

Care :Hand wash in warm soapy water

Free Delivery UK Mainland

Dimensions: Height : 28cm/ Width 13cm x 10cm

Care: Hand wash in warm soapy water

Free UK Delivery

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Shipping Policy

Shipping Policy

Last updated: [12/07/2025]

Thank you for shopping with us at Nutmeg Designs. We take pride in offering a range of high-quality home décor and home accents, including handmade and custom-made items. The following policy outlines our shipping terms and conditions in accordance with UK consumer law.

1. Order Processing Time

  • In-stock items: Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

  • Handmade & commissioned items: These are made to order. Processing time varies and will be clearly stated on the product page or confirmed via email upon order. Typical turnaround is 7–21 business days, depending on the complexity of the item.

2. Shipping Methods & Delivery Times

We use trusted UK couriers including Royal Mail, DPD, or UPS, depending on the size and value of the order.

  • Standard UK Delivery: 2–5 business days

  • Express UK Delivery: 1–2 business days

  • International Shipping: Currently not available (optional: or specify countries and timelines)

Note: Delivery times are estimated and may be affected by external factors such as courier delays or public holidays.

3. Shipping Rates

Shipping costs are calculated at checkout based on weight, size, and destination. Free shipping may be offered on qualifying orders, which will be clearly indicated on the product or promotional page.

4. Click & Collect / Local Delivery

If available, local collection or delivery options will be shown at checkout. Details and instructions will be confirmed once your order is ready.

5. Packaging & Sustainability

Where possible, we use recyclable or biodegradable packaging materials. Fragile items are carefully packed to ensure safe delivery.

6. Tracking & Confirmation

You will receive a shipping confirmation email with tracking details (where applicable) once your order has been dispatched.

7. Delivery Issues

If your order has not arrived within the estimated time, please contact us at sales@driftwoodbeach.co.uk with your order number. We will liaise with the courier and provide updates.

Please ensure your shipping address is correct. We cannot be held responsible for delays or losses due to incorrect or incomplete delivery information.

8. Customs & Duties (for international orders)

[Only include this if you ship internationally]
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs processing.

9. Damaged or Missing Items

If your order arrives damaged, incomplete, or with visible signs of tampering, please contact us within 48 hours of receipt with photos and a description. We will assess the issue and arrange a replacement or refund as appropriate.

10. Made-to-Order & Commissioned Items

Due to the personalised nature of custom-made products, extended lead times may apply. We will confirm estimated dispatch dates after reviewing your request. Please note that made-to-order items are non-refundable once production has started, unless faulty (in line with your statutory rights).

Refund Policy

Refunds & Returns Policy

Last updated: [Insert Date]

At Nutmeg Designs, we want you to love your purchase. If something is not quite right, we are here to help. This policy outlines your rights and our returns process, including how we handle custom and handmade items.

1. Your Right to Cancel (Standard Items)

If you change your mind about a non-custom item, you have the right to cancel your order within 14 days of receiving it, as per the Consumer Contracts Regulations. You then have a further 14 days to return the item to us.

To be eligible for a full refund:

  • The item must be unused and in its original condition.

  • You must notify us of your intention to cancel within 14 days of receipt via email at sales@driftwoodbeach.co.uk.

2. Returns Process

To return an item:

  1. Email us with your order number and reason for return.

  2. We will confirm the return address and any additional steps.

  3. Return the item using a tracked service. You are responsible for return postage costs unless the item is faulty or damaged.

Refunds will be processed within 14 days of us receiving the returned goods.

3. Non-Returnable Items

We do not accept returns or offer refunds for:

  • Custom-made, commissioned, or personalised items, unless faulty or damaged.

  • Items returned in a used, damaged, or incomplete state.

This includes:

  • Handmade décor made to your specifications

  • Items altered at your request (e.g., custom colours, dimensions, personal inscriptions)

This does not affect your statutory rights if the item is faulty or not as described.

4. Faulty or Damaged Items

If your item arrives damaged or is faulty, please notify us within 48 hours of delivery. Email sales@driftwoodbeach.co.uk with:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will assess the issue and offer a suitable remedy (replacement, repair, or refund) in line with the Consumer Rights Act 2015.

5. Refund Timeframe

Once approved, refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please follow the return process and place a new order.


If you have any questions about this policy or need support, please contact us at sales@driftwoodbeach.co.uk.

Cancellation / Return / Exchange Policy

Cancellation / Return / Exchange Policy

Cancellations

You may cancel any non-custom order within 14 calendar days of receiving your goods, in accordance with UK consumer law. To request a cancellation, please email us at sales@driftwoodbeach.co.uk with your order number.

Please note: Custom or commissioned items cannot be cancelled once production has started.


Returns

We accept returns on non-custom items within 14 days of receipt, provided they are unused, in their original condition and packaging.

To start a return:

  • Email us at sales@driftwoodbeach.co.uk with your order number and reason for return.

  • Items must be returned to the address provided at your own cost using a tracked delivery service.

  • Refunds are processed within 14 days of receiving the returned item.

Returns are not accepted for:

  • Made-to-order, personalised, or commissioned items (unless faulty)

  • Items returned used, damaged, or incomplete


Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original for a refund and place a new order separately.


Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We will arrange a refund, repair, or replacement where appropriate.


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